To return a purchase, your items must meet the following conditions:
- Be returned within 14 days of your delivery date
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
Intimate apparel and swimwear (including but not limited to lingerie, boxers, briefs, swimsuits and bikini bottoms) must be returned with the original hygienic protective strip still intact.
Footwear must be returned with the dust bag and original shoe box as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.
Please note that Final Sale items are not eligible for a return.
ofy reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
As SSENSE adopts sustainable and eco-friendly practices, your package will not be shipped with any paper invoices or return slips. Instead, we ask that you request your return electronically by emailing us at firstname.lastname@example.org with your order number as the subject line. will respond promptly.
Please note that original shipping fees are not refundable.
Shipping rates and info:
• All domestic orders are shipped via UPS.
• OFY currently does not offer international shipping through our website. Please contact our stores directly or by emailing us at OFYSHOP@GMAIL.COM for assistance with any purchase.
• Orders are not delivered on the weekends or federal holidays.
• Orders are processed Monday through Friday excluding holidays.
• Orders received on weekend days, holidays and after 1 pm EST will begin processing the next business day.
• All orders are usually shipped within 48 - 72 hours of receiving your order though processing times may vary due to availability of merchandise.
• We cannot always guarantee availability of products. If the item purchased becomes unavailable or delayed, we will notify you immediately by email. We will offer a full refund or offer direct-shipping from an outside warehouse if product is not available at OFY.
• All prices are listed in US dollars.
• We do not offer shipping to P.O. boxes or APO/FPO addresses